AIM Aviation has chosen the 2014 Aircraft Interiors Expo to announce an expansion of its after-sales services. Offering greater customer support, AIM Aviation will be launching a web-based portal for spare parts and has appointed a new distributor for the Americas.
The additional focus on customer support has been realised with the appointment of Mike Tappenden, as Vice President of Customer Support, for all of AIM Aviation’s products.
Launch of web-based ordering portal
AIM Aviation is currently developing an online ordering portal for standard spare parts, which will be made live within the next few weeks. The portal will give customers access to check the availability of all standard parts, consult the pricelist and place orders.
Full details will soon be announced directly to existing customers and via the media to all other interested parties.
New sole distributor and stockist
AIM Aviation has also appointed a sole distributor and stockist for the Americas. Commencing 1st April 2014, AIM Aircraft Spares LLC, based in Peachtree City, Atlanta, will be working within an expanded region, to include North & South America and Canada. President, Mrs Susan Green, will be building on many years of support for AIM Aviation’s commuter aircraft interiors operated within the USA.
AIM Aircraft Spares will be the stockist for standard AIM Aviation parts and the distributor for all other AIM Aviation spares required within the region.
Mrs Green runs a wholly woman-owned and operated company. For more details visit www.aimaircraftspares.com.
Mike Tappenden, Vice President of Customer Support at AIM Aviation, says: “We have been investing heavily in our facilities for the production of aircraft interiors. While we are expanding at the design and manufacturing stage, it is also vital that we continue to provide the high level of customer support demanded throughout the life of the aircraft. We are working hard to ensure that our customers are able to access spare parts with the maximum efficiency, making the most of both online technology and the crucial human element.”