As part of its commitment to improving customer service, AIM Aviation today launches its new web-based ordering portal. The portal gives customers easy access to check the availability of all standards parts, consult the price list and place orders, as well as check the status of any existing orders.
Whilst known widely for the design and engineering of bespoke premium bars and lounges, a great deal of AIM Aviation’s business is actually based on after-sales requirements. The portal has been in developed in-house at AIM Aviation, to ensure that it meets the precise requirements of its customers and reaches the high standards AIM Aviation sets for itself.
Mike Tappenden VP Customer Support for the group and project manager for the development of the portal, says: “We want to be able to offer our customers the choice of how to manage their spares. The ability to do so online makes the whole process very quick and simple. It also means it is possible to refer back to orders, check their status, and review previous orders. Being able to check the progress of an order online is a useful facility for customers, who may do so even if the original order was not placed via the portal. By keeping the development of the portal in-house, we have been able to ensure it works not only for our industry but also for the specific needs of our clients and aspects of our products.”
The online portal is available now and AIM Aviation’s customers will receive log-on details shortly. For more information, contact AIM Aviation’s sales representatives.